Privacy Policy syokwin
syokwin takes our responsibility for protecting your personal information seriously. This document clearly explains how we collect, process, store and protect your data as a member of our platform.
Our Six Privacy Commitments
Every data-related decision at syokwin is guided by the following principles to ensure your information remains secure at all times.
Full Encryption Security
All data transmitted between your device and syokwin servers is protected through industry-standard encryption protocols. Your account information and financial transactions cannot be read by unauthorised parties.
No Disclosure Without Consent
syokwin will not sell, rent or share your personal information with any third party for marketing purposes without your explicit consent.
Secure Data Storage
Your data is stored on servers protected by multiple layers of security. Access to the database is limited to authorised personnel only and is audited regularly.
User Account Control
You have the right to access, correct and request deletion of your personal data at any time. Our support team is available via live chat or email 24/7.
Licensing Compliance
syokwin's privacy practices align with the regulatory requirements of our international licence. This includes Know Your Customer (KYC) procedures required to maintain platform security.
Periodic Policy Updates
This Privacy Policy is reviewed and updated as needed. Any material changes will be communicated to members via email or in-platform notification before the changes take effect.
By registering an account or using the syokwin platform, you agree to the terms set out in this Privacy Policy. Please read the entire document carefully before continuing to use our services.
1. Information We Collect
To enable syokwin to provide safe and compliant online casino and sports betting services, we need to collect certain categories of information from you. This collection occurs through the account registration process, day-to-day use of the platform and your interactions with our support team.
The categories of information we collect include:
- Identity information — full name, date of birth and MyKad number or valid identity document for KYC verification purposes
- Contact information — email address, mobile phone number and mailing address where applicable
- Financial information — e-wallet details (Touch 'n Go eWallet), DuitNow information, bank details for FPX and crypto wallet addresses (USDT, BTC, ETH) for processing deposits and withdrawals
- Technical information — IP address, device type, operating system, web browser used and login activity logs
- Gaming activity information — betting history, bonus activity and transaction records within the platform
- Any information you voluntarily provide when contacting our customer service
We do not collect information beyond what is required for platform operations and compliance with our international licensing regulations.
2. Purpose of Using Your Information
The personal information we collect is used solely for purposes related to the delivery of syokwin services. We do not use your data for any purpose not stated in this policy.
The main purposes for using your information are as follows:
- Identity verification and new member account registration
- Processing deposits and withdrawals via your chosen payment method
- Managing your welcome bonuses, cashback and VIP programme
- Providing 24/7 customer support in Bahasa Melayu and English
- Detecting and preventing fraud, money laundering and activities that violate the platform's Terms and Conditions
- Complying with reporting requirements mandated by regulatory bodies under our international licence
- Sending service-related communications such as transaction confirmations and account security notifications
- Improving user experience and platform functionality based on aggregated and anonymised usage patterns
3. Disclosure of Information to Third Parties
syokwin respects the confidentiality of your personal information. However, there are certain circumstances where we need to share your information with trusted parties to ensure the platform operates safely and in compliance with the law.
We may share your information with the following categories of parties:
- Payment service providers that handle transactions via Touch 'n Go eWallet, DuitNow, FPX and crypto networks — they are bound by strict confidentiality agreements
- Gaming software providers operating within our platform ecosystem for required technical verification purposes
- Regulatory bodies and legal authorities when required by law or a valid court order
- Independent audit firms conducting compliance reviews related to our international licence
In all of the above cases, we ensure that parties receiving your data are bound by confidentiality obligations equivalent to the standards we uphold.
4. Cookies and Tracking Technologies
The syokwin platform uses cookies and similar tracking technologies to improve your experience when browsing our website. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Required session cookies — maintain your login status and ensure the platform functions correctly during an active session
- Preference cookies — save your language settings and display preferences so they do not need to be reset each time
- Analytics cookies — collect anonymised usage data to help us understand how users interact with the platform and improve service quality
- Security cookies — detect unusual activity and help protect your account from unauthorised access
You can control or disable cookies through your web browser settings. However, disabling required cookies may affect platform functionality.
5. Data Retention Period
syokwin retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing regulations.
Generally, active account records are kept for the duration your account is active and for a period after account closure, in line with our compliance and audit requirements. Financial transaction records and betting activity are retained for the period specified by our international licensing requirements.
Once the specified retention period ends, your data will be securely deleted or anonymised using industry-approved methods.
6. Technical and Organisational Security Measures
We continuously invest in security infrastructure to ensure your information is protected at all times. The technical measures we implement include data encryption during transmission and storage, role-based access controls, continuous system monitoring and penetration testing conducted on a regular basis.
From an organisational standpoint, access to member personal information is limited to staff with a legitimate operational need. All relevant staff undergo data protection training and are bound by strict confidentiality agreements.
In the event of a security incident affecting your personal data, syokwin will take immediate action and notify affected parties in accordance with established procedures.
7. Cross-Border Data Transfers
As syokwin operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure those data transfers are carried out with protections equivalent to the standards applied in Malaysia.
We only transfer data to jurisdictions with an adequate level of data protection, or where appropriate contractual protections have been established with the overseas data recipient.
User Rights Regarding Personal Data
As a syokwin member, you have the following rights regarding your personal information stored in our systems.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide that information within a reasonable timeframe after your request is received.
Right of Rectification
If information we hold is inaccurate or out of date, you have the right to request prompt correction. Contact our support team via live chat for a faster process.
Right of Erasure
Under certain circumstances, you may request deletion of your personal data. Such requests are subject to legal retention requirements and applicable licensing compliance.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time without providing any justification. We will honour your request promptly.
⚠️ To submit any request relating to your privacy rights, please contact the syokwin customer support team via 24/7 live chat or email at [email protected]. We require identity verification before processing any request to protect the security of your account.
8. Changes to This Privacy Policy
syokwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The amendment date will be updated at the top of this document.
For material changes — for example, significant changes to how we use your data or the introduction of new data categories — we will notify you via your registered email or through a prominent in-platform notification at least several days before the changes take effect.
Continued use of the syokwin platform after changes take effect will be considered your acceptance of the latest version of this Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
9. How to Contact Us Regarding Privacy
If you have any questions, concerns or complaints about how syokwin handles your personal information, our data protection team is ready to assist. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
Your Data is Safe with syokwin
We protect your privacy so you can focus on your gaming experience. Register an account today and enjoy a 100% welcome bonus up to RM1,500 in a safe and trusted environment.
This platform is for users aged 21 and above only. Bet responsibly.